Shalimar Perfume – Refund Policy

At Shalimar, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns & Refunds

We accept returns on unused, unopened Shalimar Perfume products within 14 days of delivery. To be eligible for a return:

  • The item must be in its original packaging and condition.
  • The perfume must not have been used, sprayed, or tampered with.
  • Proof of purchase (receipt or order confirmation) must be provided.

How to Request a Refund

  1. Contact Us: Email our customer service at [your email] with your order number and reason for return.
  2. Approval: Once your return is approved, we will provide instructions for shipping the item back.
  3. Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
  4. Refund: Once we receive and inspect the item, your refund will be processed to the original payment method within 5–10 business days.

Non-Refundable Items

  • Opened or used perfumes
  • Items purchased on clearance or marked as “final sale”
  • Gift cards

Damaged or Incorrect Items

If your order arrived damaged or you received the wrong item, please contact us within 3 days of delivery. We will arrange for a replacement or full refund at no additional cost to you.